Privacy Policy

1. Introduction

gcleaner.io ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Google Sheets add-on service for dry cleaner reporting.

Important summary: gcleaner.io uses a user-provided API key for your third-party system (e.g., SMRT or SPOT) to read your data and then write that data into a Google Sheet that you own and control. We do not store your business data (transactions, customers, inventory, etc.) on our servers, and we do not store or reuse your third-party API keys.

By using gcleaner.io, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: When you sign up, we collect your Google account email address and name.
• Licensing Information: Information necessary to license and manage access to the add-on (for example, your plan, license status, and associated identifiers).
• Support Communications: Any information you provide when contacting our support team.

2.2 Information from Connected Systems (Third-Party Systems)

When you connect your SMRT or SPOT account, the add-on uses the API key you provide to request data from that system's API. This may include:

• Transaction and sales data
• Customer information (names, contact details, preferences)
• Inventory and item data
• Operational data (detailing, alterations, pressing records)
• Promotional and discount information

Critical clarification: This data is used to populate Google Sheets that you control. We do not store this third-party data on our servers, and we do not store your third-party API key.

2.3 Automatically Collected Information

• Usage Data: How you interact with our service, including features used and report types generated.
• Device Information: Browser type, operating system, and device identifiers.
• Log Data: IP address, access times, and pages viewed.

We use this information to operate, secure, and improve the service. We do not use it to create profiles of your customers or to store your third-party business data.

3. How We Use Your Information

We use the collected information for the following purposes:

• Provide the Service: To extract data from your management systems and generate reports in Google Sheets.
• License Management: To provision, validate, and manage your add-on license and access.
• Improve the Service: To understand usage patterns and enhance our features.
• Customer Support: To respond to your inquiries and provide assistance.
• Communications: To send service-related notifications, updates, and promotional content (with your consent).
• Security: To detect, prevent, and address technical issues and security threats.
• Legal Compliance: To comply with applicable laws and regulations.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information only in the following circumstances:

• Service Providers: With third-party vendors who assist in providing our service (e.g., cloud hosting, analytics) under strict confidentiality agreements.
• Google: To integrate with Google Sheets as required for the service functionality.
• Legal Requirements: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.
• With Your Consent: For any other purpose with your explicit consent.

We do not share your third-party API key, and we do not share your third-party business data (transactions, customers, inventory, etc.) because we do not store it on our servers.

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption of data in transit and at rest using industry-standard protocols
• Secure OAuth 2.0 authentication for system connections
• Regular security audits and vulnerability assessments
• Access controls and employee training on data protection
• Secure cloud infrastructure

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your data for as long as necessary to provide our services and fulfill the purposes described in this policy. When you cancel your account:

• Your account information is deleted within 30 days
• Data written into your Google Sheets remains under your control
• We may retain limited account and licensing records as required by law or for legitimate business purposes (e.g., fraud prevention, accounting)

We do not retain third-party system data (transactions, customers, inventory, etc.) on our servers, and we do not retain your third-party API keys.

7. Your Rights (GDPR and CCPA)

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data ("right to be forgotten").
• Right to Restrict Processing: Request that we limit how we use your data.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Object to processing of your data for certain purposes.
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise these rights, please contact us at privacy@gcleaner.io.

8. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Essential Cookies: Required for the service to function properly (authentication, security).
• Analytics Cookies: Help us understand how users interact with our service.
• Preference Cookies: Remember your settings and preferences.

You can control cookies through your browser settings. Disabling certain cookies may affect service functionality.

9. Third-Party Links

Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we implement appropriate safeguards to protect your information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we may also send an email notification.

Your continued use of the service after any changes indicates your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

14. Google API Services User Data Policy

gcleaner.io's use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.